If for any reason you are dissatisfied, you may return, exchange, or receive store credit for your item(s) within 30 days from the date of shipment. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. On special orders such as items with engraving and special ring sizes, a 20% restocking fee will be applied.
If for any reason you wish to cancel your order, please contact customer service. There is a 20% restocking fee for the cancellation of any special order items.
PISHONeJewelry.com reserves the right to verify the authenticity of the product. Once your item(s) have been received and accepted, you will receive a full refund for the cost of the item excluding shipping, handling and insurance charges. Please allow 10-12 business days after the item(s) has been received for you credit to be processed. Refunds will be issued using the same type of payment used in the original purchase.
HOW TO RETURN AN ITEM?
1. Contact us at sales@PISHONeJewelry.com or 1-213-622-0889 to obtain a Return Merchandise Authorization Number. When approved, you will receive an email with your Return Merchandise Authorization Number.
2. Repack the item(s) in the original packaging materials. To receive a refund, you must provide the original packaging and documentation. Write the Return Merchandise Authorization Number on the receipt and on the outside of the package.
3. Once you have received your Return Merchandise Authorization Number, ship the item prepaid to the address received in your email. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. The package will be returned to its original sender if the Return Merchandise Authorization Number is not included on the box or if it has been damaged or tampered with.
Plaese Note : for security purposes, DO NOT write PISHONe Jewelry or the contents of the package such as jewelry, diamonds, gold or any other related items on the outside of the box. Return shipments are the responsibility of the customer.